Privacy policy

Responsible party as per the EU GDPR:

Symptoma GmbH
Neuhofen 5
A-4864 Attersee

Gathering of Data

When visiting our websites, we automatically gather general data. This data (server logfiles) includes e.g.: type of browser, operating system, IP address, ... This data is not related to specific persons. The data is for internal purpose only, e.g. for proper rendering of the website, statistical analysis, ... in order to improve our service for you.

Search History

When you use our services your search queries will be saved. This activity helps make your experience faster and more useful. The search queries are statistically evaluated to improve our service.

Registration

We require certain personal data such as name, address, contact data or e-mail address for signing up for certain offers. Registered users can access certain extra services.

Paid Service

If you use a paid service, further data may be necessary, such as payment information.

We do our best (up-to-date software, encryption algorithms, ...) to protect your data.

Disclosure, correction, blocking, deleting data and objecting

You have the right to inquire about your personal data, ask to change or delete it - if compatible with the legal framework.

Our privacy policy officer will help you with any questions you might have. Blocked data is kept in a special blocked data set for controlling purposes. As soon as the legal archiving time obligation has passed, you can demand your data be deleted. Within the archiving obligation, we can block your data if you wish so.

Changes or objections to a prior consent can be achieved by contacting us.

Contact

If you contact us - e.g. via e-mail - the respective data will be saved for the processing of your request.

Cookies

Our website uses "Cookies". A cookie is a small file containing a string of characters that is sent to your computer when you visit a website.

When you visit the website again, the cookie allows that website to recognize your browser. Cookies may store user preferences and other information. Data that is collected by us is never passed on to third parties without your authorization.

You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google LLC ("Google"). Google uses Google Analytics data to provide the Google Analytics measurement service. Identifiers such as cookies and app instance IDs are used to measure user interactions with our web, while IP addresses are used to provide and protect the security of the service, and to give the customer a sense of where in the world their users come from. You may customize cookies and the data collected with features like cookie settings, User-ID, Data Import, and Measurement Protocol.

The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. For IP anonymization is activated on this website, your IP address is truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases your entire IP address will be transferred to a Google server in the USA. The IP address, that your browser transmits within the scope of Google Analytics, will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that this may affect the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser: support.google.com/analytics/answer/181881. As an alternative to the browser Addon or within browsers on mobile devices, you can click this link in order to opt-out from being tracked by Google Analytics within this website in the future (the opt-out applies only for the browser in which you set it and within this domain). An opt-out cookie will be stored on your device, which means that you'll have to click this link again if you delete your cookies.

Advertising identifiers

This website uses Google Analytics Advertising Features, Google advertising cookies are collected and used to enable features like Remarketing on the Google Display Network. These features are subject to the users’ Ads Settings, the Policy requirements for Google Analytics Advertising Features and Google’s EU User Consent policy, which requires customers to obtain consent for cookies where legally required—including consent for personalized ads. For more information about how Google uses advertising cookies, visit the Google Advertising Privacy FAQ: www.google.com/intl/en/policies/technologies/ads/. It is possible to implement Google Analytics without affecting normal data collection where Advertising features are disabled until consent is obtained. At any time, you can decline the collection and saving of data with future effect. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if this may affect the full functionality of this website. You can find further information to this effect here: www.google.com/intl/en/privacy.

Google AdWords

Our website uses Google Conversion-Tracking. If you got to our page by clicking on a Google Ad, Google Adwords saves a conversion tracking cookie on your computer. After 30 days the cookies lose their validity and are deleted by your browser. Website users are not identified. Within the 30 days, us and Google can determine whether the user clicked on an Ad to get to our page. Google Adwords cookies are customer specific and cannot be tracked outside the websites of Adwords customers. The information gathered by conversion cookies is used to create conversion statistics. The customers can find out, how many users clicked on the Ad to visit their website. Personal data of the users is not transmitted.

If you do not want to be tracked you can set this up on your browsers settings. Cookies can be deactivated generally or you can set your browser to block googleservices.com cookies.

Opt-out-Cookies should not be deleted if you want to deny the gathering of measurement data. If you delete all cookies in your browser, opt-out-cookies will have to be set again.

Facebook Business Tools

Our website uses Facebook Business ad services (including Plugins, APIs,... like Facebook pixel) to provide visitors of our website the most relevant information and advertising.

Facebook’s tracking pixel can be used to generate data such as lists of visitors who have come to the site and their interests. This is Facebook’s data as the business user does not have access to the specific details it gathers.

Facebook's commitment & preparation: “Data protection is central to the Facebook Companies (Facebook and Messenger, Instagram, Oculus and WhatsApp). We comply with current EU data protection law and will comply with the GDPR. Our GDPR preparations are well underway, led by our Dublin-based data protection team and supported by the largest cross-functional team in Facebook's history.”

Changes of privacy policy

We keep our Privacy Policy under regular review and we will place any updates on this webpage in order to include the newest legal requirements or accommodate our offers, for example, by adding new offers. For your next visit, the new privacy policy is applicable.

Privacy Policy Department Contact

If you have questions about our privacy policy, please send a message to [email protected] with the subject "Privacy policy".